ELUORA OÜ

TERMS OF SERVICE

Effective Date: August 4, 2026

Last Revised: August 4, 2026

1. ACCEPTANCE OF TERMS

These Terms of Service (the "Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Eluora OÜ, a private limited company (osaühing) registered in Estonia ("Eluora," "we," "our," or "us"), governing your access to and use of our website located at www.eluora.co (the "Website") and all products, content, features, and services made available through it (collectively, the "Services").

By accessing the Website, creating an account, placing an order, or otherwise using our Services, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms and all policies incorporated herein by reference, including our Privacy Policy and Return & Refund Policy. If you do not agree to these Terms in their entirety, you must immediately cease use of the Website and Services.

You represent that you are at least eighteen (18) years of age (or the age of legal majority in your jurisdiction) and have the legal capacity to enter into a binding agreement. If you are accessing the Website on behalf of a business or legal entity, you represent that you have the authority to bind that entity to these Terms.

Nothing in these Terms affects your statutory right of withdrawal or other mandatory consumer protections available to you under the law of the European Union or your country of residence, as further described in our Return & Refund Policy.

2. COMPANY INFORMATION

Eluora OÜ is a premium skincare and haircare brand registered in Estonia. Our products are formulated using Estonian peat and other high-quality natural ingredients.

Registered Entity: Eluora OÜ

Jurisdiction: Republic of Estonia (European Union)

Contact: hello@eluora.co

Website: www.eluora.co

3. USE OF THE WEBSITE

3.1 Permitted Use

You may access and use the Website solely for lawful personal, non-commercial purposes in accordance with these Terms. You agree not to use the Website in any manner that could damage, disable, overburden, or impair our systems or interfere with any other party's use of the Website.

3.2 Prohibited Conduct

You expressly agree that you will not:

• Use the Website for any unlawful purpose or in violation of any applicable local, national, or international law or regulation
• Attempt to gain unauthorised access to any part of the Website, its servers, or any systems or networks connected to the Website
• Transmit any unsolicited or unauthorised advertising, promotional material, spam, or any other form of solicitation
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website or its content without our express prior written consent
• Use any automated means, including bots, scrapers, crawlers, or data mining tools, to access, monitor, or copy any content from the Website
• Upload, post, or transmit any content that is defamatory, obscene, fraudulent, or that infringes any third party's intellectual property or other rights
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Engage in any conduct that restricts or inhibits any other user's use or enjoyment of the Website

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this Section, including without limitation, terminating their account and reporting such conduct to law enforcement authorities.

3.3 Account Registration

Certain features of our Website may require you to register for an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary to keep it accurate and complete. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at hello@eluora.co of any suspected unauthorised use of your account. We shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.

4. PRODUCTS, ORDERS, AND PRICING

4.1 Product Descriptions

We endeavour to ensure that all product descriptions, images, and information displayed on our Website are accurate and up to date. However, we do not warrant that product descriptions or other content on the Website are error-free, complete, or current. Product images are for illustrative purposes only and may differ slightly from the actual product received due to display settings or packaging updates.

4.2 Order Acceptance

The placement of an order on our Website constitutes an offer to purchase. All orders are subject to acceptance by Eluora. We reserve the right, in our sole discretion, to refuse or cancel any order at any time for reasons including but not limited to: product unavailability, pricing errors, suspected fraud, or failure to meet eligibility criteria. Where an order is cancelled by us following payment, a full refund will be issued to the original payment method.

An order is deemed accepted only upon our issuance of an order confirmation email. This confirmation constitutes the formation of a binding contract between you and Eluora for the supply of the relevant products, in accordance with the Estonian Law of Obligations Act (Võlaõigusseadus).

4.3 Pricing and Taxes

All prices displayed on the Website are quoted in euros (EUR) unless otherwise specified at checkout. Prices are subject to change at any time without prior notice. The price applicable to your order is the price displayed at the time you complete checkout. We are not obligated to honour pricing errors.

Prices are inclusive of Estonian value-added tax (VAT) where applicable to your order, unless expressly stated otherwise. For orders shipped outside the European Union, any applicable customs duties or import charges are the sole responsibility of the customer and will be calculated and displayed at checkout where possible.

4.4 Payment

We accept payment methods as displayed at checkout. All payments are processed securely through certified third-party payment processors. By submitting payment information, you represent that you are authorised to use the payment method provided. Eluora does not store full payment card details on its servers.

If your payment is declined or cannot be processed, your order will not be fulfilled. We reserve the right to verify your payment information before processing any order.

5. DELIVERY AND SHIPPING

We deliver to the regions specified on our Website. Delivery timelines and shipping costs are as displayed at checkout and may vary depending on your location and the shipping method selected. All delivery timelines are estimates only and are not guaranteed.

Title and risk in the products pass to you upon delivery to the address specified in your order. Eluora shall not be liable for delays in delivery caused by circumstances outside our reasonable control, including but not limited to customs clearance delays, carrier failures, or force majeure events.

Please refer to our Return & Refund Policy for information on how to report products damaged or lost in transit, and for details of your statutory right of withdrawal.

6. INTELLECTUAL PROPERTY

6.1 Ownership

All content on the Website, including but not limited to text, graphics, logos, product images, photography, audio, video, data compilations, and software, is the exclusive property of Eluora OÜ or its licensors and is protected by applicable intellectual property laws, including copyright, trademark, and trade dress laws of Estonia, the European Union, and international conventions.

6.2 Limited Licence

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes only. This licence does not include the right to: download or modify any portion of the Website; reproduce, distribute, or publicly display any content; create derivative works based on the Website's content; or use any data mining or similar data gathering tools.

6.3 Trade Marks

"Eluora," the Eluora logo, and all related product names, designs, and slogans are trade marks or registered trade marks of Eluora OÜ. Nothing in these Terms grants you any right or licence to use any of our trade marks without our prior written consent. Any unauthorised use constitutes an infringement of our intellectual property rights.

6.4 User Content

If you submit reviews, comments, photographs, or other content to the Website ("User Content"), you grant Eluora a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce, modify, publish, and distribute such User Content in connection with our business and marketing activities. You represent that you own or have the necessary rights to grant this licence and that your User Content does not infringe any third-party rights.

7. PRODUCT USE AND DISCLAIMERS

Our products are cosmetic skincare and haircare products intended for external use only, formulated and, where applicable, notified in accordance with EU Regulation (EC) No. 1223/2009 on cosmetic products. Prior to use, you should review all product ingredients and perform a patch test if you have sensitive skin or known allergies. Eluora does not make any medical claims regarding its products. Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

Results from product use may vary between individuals. Testimonials and product descriptions on our Website reflect individual experiences and are not guaranteed outcomes.

By purchasing and using our products, you acknowledge that you have reviewed the product ingredients and are satisfied that the products are suitable for your individual use. Eluora shall not be liable for any adverse reactions arising from failure to follow product directions or from pre-existing skin or health conditions.

8. LIMITATION OF LIABILITY

8.1 Disclaimer of Warranties

The Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement, save to the extent such warranties cannot be excluded under mandatory Estonian or EU law. We do not warrant that the Website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

8.2 Limitation of Damages

To the maximum extent permitted by applicable law, Eluora OÜ, its directors, officers, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of the Website or our products, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you in connection with any claim arising from or related to these Terms or your use of our Services shall not exceed the total amount paid by you for the specific order giving rise to the claim, except where a higher liability cap is required by mandatory law.

8.3 Exceptions

Nothing in these Terms shall limit or exclude our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; defective products under the EU Product Liability Directive (85/374/EEC) and its Estonian implementing legislation; or any liability that cannot be limited or excluded under applicable Estonian or EU law, including your statutory rights as a consumer.

9. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Eluora OÜ, its affiliates, directors, officers, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to: your violation of these Terms; your use of the Website or Services; your User Content; your violation of any third-party right, including any intellectual property or privacy right; or any claim that your User Content caused damage to a third party. This indemnity does not apply to the extent it would be unenforceable against a consumer under mandatory Estonian or EU law.

10. THIRD-PARTY LINKS AND CONTENT

Our Website may contain links to third-party websites, resources, or services. Such links are provided for your convenience only and do not constitute our endorsement of, or any affiliation with, such third parties. We have no control over the content, privacy practices, or policies of third-party websites and accept no responsibility or liability for them. You access any third-party website at your own risk.

11. PRIVACY

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Your personal data is processed in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) and the Estonian Personal Data Protection Act (Isikuandmete kaitse seadus). By using the Website, you consent to the collection and use of your personal data as described in the Privacy Policy. In the event of any conflict between these Terms and the Privacy Policy with respect to data privacy matters, the Privacy Policy shall prevail.

12. TERMINATION AND SUSPENSION

We reserve the right, in our sole discretion and without notice or liability, to suspend or terminate your access to the Website and Services at any time, including for breach of these Terms, suspected fraudulent activity, or for any other reason we deem appropriate. Upon termination, all rights granted to you under these Terms will immediately cease.

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: intellectual property provisions, disclaimers, limitation of liability, indemnification, and governing law.

13. FORCE MAJEURE

Eluora shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic, war, terrorism, civil unrest, strikes, governmental actions, power failures, internet or telecommunications outages, or failure of third-party service providers. In such circumstances, our obligations will be suspended for the duration of the force majeure event.

14. MODIFICATIONS TO TERMS AND WEBSITE

We reserve the right to revise and update these Terms at any time in our sole discretion. All changes are effective immediately upon posting to the Website and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of those changes. We encourage you to review these Terms periodically.

We also reserve the right to modify, suspend, or discontinue the Website or any part thereof at any time without notice and without liability to you.

15. GOVERNING LAW AND DISPUTE RESOLUTION

15.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of law provisions. If you are a consumer habitually resident in another EU/EEA member state, this choice of law does not deprive you of the protection afforded by the mandatory consumer protection provisions of the law of your country of residence.

15.2 Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, your use of the Website, or our products and Services, the parties shall first attempt to resolve the matter amicably through good faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, it shall be referred to the exclusive jurisdiction of the competent courts of Estonia, without prejudice to any mandatory right you may have to bring proceedings in the courts of your own country of residence as a consumer.

If you are a consumer, you may also refer an unresolved dispute to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon) or submit a complaint through the European Commission's Online Dispute Resolution platform.

Notwithstanding the foregoing, we reserve the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights or to prevent irreparable harm.

15.3 Consumer Rights

Nothing in this Section shall limit or exclude any mandatory rights you may have under applicable Estonian or EU consumer protection law, including your statutory right of withdrawal as described in our Return & Refund Policy.

16. GENERAL PROVISIONS

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Eluora with respect to your use of the Website and supersede all prior and contemporaneous agreements, representations, and understandings.

16.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the validity and enforceability of the remaining provisions.

16.3 Waiver

No failure or delay by Eluora in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy. No single or partial exercise of any right or remedy shall preclude any further exercise of that right or remedy or the exercise of any other right or remedy.

16.4 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent. We may freely assign our rights and obligations under these Terms, including in connection with a merger, acquisition, or sale of assets, without notice to you.

16.5 Language

These Terms are drafted in the English language. Where an Estonian translation is provided for your convenience, and you are an Estonian consumer, the Estonian version shall prevail to the extent required by applicable law; in all other cases, the English version shall prevail.

17. CONTACT INFORMATION

For any questions, concerns, or notices relating to these Terms, please contact us at:

Eluora OÜ — Legal

Email: hello@eluora.co

Website: www.eluora.co

— END OF TERMS OF SERVICE —

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