FAQs
Frequently Asked Questions
What makes ELUORA different from other beauty brands?
ELUORA is a Nordic beauty brand from Estonia, inspired by the natural character of Nordic peat.
Our products combine carefully selected ingredients with thoughtfully developed cosmetic formulations designed to cleanse, condition and care for the hair, scalp and skin.
Every formula is created with a focus on quality, performance and a refined Nordic approach to beauty.
What is peat and why is it used in ELUORA products?
Peat is a naturally formed material created over long periods in wet, oxygen-limited environments. Layers of plants, mosses and other organic matter slowly decompose, forming peat with naturally occurring mineral compounds.
ELUORA incorporates peat into selected cosmetic formulations for its cleansing and conditioning properties and as part of our distinctive Nordic approach to beauty care.
What does peat do for the hair and skin?
Peat is used in ELUORA formulations as part of a cosmetic cleansing and conditioning routine.
Depending on the product, our formulations are designed to:
- Cleanse away excess oil and impurities
- Leave the scalp feeling fresh and clean
- Leave skin feeling refreshed and comfortable
- Condition the hair and skin
- Leave hair feeling soft and cared for
- Support a clean, healthy-looking appearance
The specific benefits of each product depend on its individual formulation. Please refer to the product page and directions for use for more information.
Are ELUORA products suitable for different hair and skin types?
ELUORA offers products designed for different hair, scalp and skin needs.
We recommend choosing products according to your individual needs and following the directions for use provided with each product.
If you have particularly sensitive skin or a known sensitivity to any cosmetic ingredient, please review the ingredient list before use.
How should I use ELUORA products?
Each ELUORA product has specific directions for use.
For the best experience, follow the instructions provided on the individual product page and packaging. Avoid contact with the eyes and discontinue use if discomfort occurs.
How often should I use ELUORA products?
The recommended frequency depends on the product.
Some products are designed for regular use, while others are intended to be incorporated into your routine less frequently. Please follow the recommended directions for the individual product.
Are ELUORA products made in Estonia?
ELUORA is a Nordic beauty brand from Estonia.
Our products are developed around a Nordic-inspired approach to beauty and incorporate Estonian peat in selected formulations.
Where applicable, please refer to the individual product packaging for information regarding the product's manufacture and origin.
What ingredients are used in ELUORA products?
Our formulations combine selected cosmetic ingredients with carefully chosen botanical and mineral-rich ingredients.
The complete ingredient list for each product is provided on its individual product page and on the product packaging.
For the most accurate and up-to-date information, always refer to the ingredient list of the specific product you are purchasing.
Are ELUORA products suitable for sensitive skin?
Our products are formulated with cosmetic care in mind. However, individual skin sensitivities vary.
If you have sensitive skin or a known sensitivity to a cosmetic ingredient, we recommend reviewing the full ingredient list before use and performing a patch test where appropriate.
If irritation or discomfort occurs, discontinue use.
Can I use ELUORA products if I have a skin or scalp condition?
ELUORA products are cosmetic products intended for cleansing, conditioning and caring for the hair, scalp and skin.
They are not intended to diagnose, treat, cure or prevent medical conditions.
If you have a diagnosed skin or scalp condition, or have concerns about your skin or scalp, we recommend consulting an appropriate healthcare professional before introducing new cosmetic products.
Can ELUORA products help with hair loss?
ELUORA products are cosmetic products designed to cleanse and care for the hair and scalp.
They are not intended to diagnose, treat or prevent hair loss or other medical conditions.
What if I have an allergy or sensitivity?
Please review the full ingredient list before using any ELUORA product.
If you have a known allergy or sensitivity to a particular ingredient, do not use a product containing that ingredient.
If discomfort occurs during use, discontinue use.
How can I contact ELUORA?
You can contact us at hello@eluora.co.
Our customer care team will be happy to assist with questions regarding our products, orders and services.
Where do you ship?
We currently ship across Europe.
Available destinations and shipping options are displayed at checkout.
How much does shipping cost?
Shipping costs depend on your destination and the shipping option selected.
The applicable shipping cost will be displayed during checkout before you complete your purchase.
When will my order be processed?
Orders are processed Monday through Friday.
Orders are typically processed within 1–3 business days after the order is placed. Processing may take longer during public holidays, promotional periods or periods of unusually high order volume.
Orders are not normally processed or dispatched on weekends.
How long will it take to receive my order?
Delivery times vary depending on your destination and the shipping method selected.
Estimated delivery information will be provided at checkout where available.
Once your order has been dispatched, you will receive tracking information where tracking is available.
How can I track my order?
Once your order has been dispatched, we will send you tracking information to the email address provided at checkout.
You can use the tracking information to follow your shipment with the relevant delivery provider.
Can I change or cancel my order?
If you need to make a change to your order, please contact us at hello@eluora.co as soon as possible after placing your order.
We process orders promptly, so we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
Your statutory consumer rights remain unaffected.
What is your return policy?
If you are an EU consumer, you may have a statutory right to withdraw from your distance purchase within the applicable withdrawal period, subject to the legal exceptions that apply.
For hygiene and health-protection reasons, certain sealed cosmetic products may be excluded from the right of withdrawal once the seal has been broken.
Please see our Returns & Refunds Policy for the full terms and applicable conditions.
What if my order arrives damaged?
If your order arrives damaged, please contact us at hello@eluora.co as soon as possible.
Please include your order number and clear photographs of the packaging and affected product.
Our customer care team will review the issue and assist you with the appropriate next steps.
What if I receive the wrong product?
If you receive an incorrect product, please contact us at hello@eluora.co and provide your order number and, where possible, photographs of the products received.
We will review the issue and assist you with the next steps.
What payment methods do you accept?
We accept major payment methods including Visa, Mastercard, American Express and PayPal, subject to availability in your country and at checkout.
Do ELUORA products have an expiry date?
Cosmetic products are required to provide the applicable durability information on their packaging.
Please refer to the product packaging for the relevant period-after-opening symbol or minimum durability information, where applicable.
Can I use ELUORA products every day?
Some ELUORA products are designed for regular use, while others are intended to be used less frequently.
Please follow the directions for use provided for each individual product.
Where can I find the full ingredients list?
The complete ingredient list is available on the relevant product page and on the product packaging.
Ingredients may be updated from time to time, so please refer to the packaging of the product you receive for the most current information.