ELUORA OÜ

PURCHASE OPTIONS & CANCELLATION POLICY

Effective Date: August 4, 2026

Last Revised: September 12, 2026

1. INTRODUCTION

This Purchase Options & Cancellation Policy (the "Policy") explains the ways you can purchase from Eluora OÜ ("Eluora," "we," "our," or "us") through www.eluora.co (the "Website"), and how and when you may cancel an order under each purchase option.

This Policy should be read together with our Terms of Service and Return & Refund Policy, which continue to apply in addition to the cancellation terms below.

2. PURCHASE OPTIONS

2.1 One-Time Purchase

A one-time purchase is a single order for the product(s) and quantity you select at checkout, billed once at the time of order.

This is our standard purchase option and is available on all products unless stated otherwise.

2.2 Subscribe & Save — Monthly Subscription

Where offered on a product page, you may choose a recurring subscription instead of a one-time purchase.

By selecting the subscription option, your chosen product will be automatically reordered and billed to your selected payment method every one (1) month until you cancel, pause, or modify the subscription in accordance with Section 4.

Subscribers receive 10% off the applicable regular product price on each recurring subscription order.

The applicable subscription price, 10% discount, monthly billing frequency, shipping costs, and any applicable taxes will be clearly displayed on the product page and at checkout before you confirm your subscription.

There is no minimum subscription commitment. You may cancel your subscription at any time in accordance with Section 4.

Subscription discounts cannot be combined with other promotional discounts unless expressly stated otherwise by Eluora.

2.3 Pre-Orders

Where a product is listed as available for pre-order, placing an order reserves that product for dispatch on or around the estimated ship date stated on the product page at the time of purchase.

Pre-order dates are estimates and may change. We will notify you of any material delay by email.

3. CANCELLING A ONE-TIME PURCHASE

You may cancel a one-time purchase free of charge at any time before it has entered fulfilment (i.e., before you receive a dispatch confirmation email) by contacting us at hello@eluora.co with your order number.

We will confirm cancellation by email and issue any applicable refund to your original payment method in accordance with our Return & Refund Policy.

Once an order has been dispatched, it can no longer be cancelled as an unfulfilled order. However, you retain any statutory rights of withdrawal and other consumer rights that apply under applicable law and our Return & Refund Policy.

Pre-orders may be cancelled free of charge at any time before dispatch, following the same process described above.

4. MANAGING AND CANCELLING A SUBSCRIPTION

4.1 Cancelling Future Orders

You may cancel your subscription at any time, for any reason, with no cancellation fee and no minimum commitment.

To cancel, you may use the subscription management tools available through your customer account or contact us at hello@eluora.co with your order or account details.

To avoid being charged for an upcoming subscription order, cancellation should be completed at least forty-eight (48) hours before your next scheduled billing date.

Cancellation requests received after this cut-off may take effect from the following billing cycle if the upcoming order has already entered processing.

If a subscription order has already been processed or shipped before cancellation takes effect, that order may still be fulfilled and charged.

4.2 Pausing, Skipping, or Modifying a Subscription

Where these options are available through our subscription system, you may pause your subscription, skip an upcoming delivery, or modify your subscription through your customer account or by contacting hello@eluora.co.

Any changes should be made at least forty-eight (48) hours before your next scheduled billing date to ensure that they can be applied to the upcoming order.

Changes made after an order has entered processing may apply to a subsequent subscription cycle rather than the order already in progress.

4.3 Cancellation of an Individual Subscription Shipment After Dispatch

Once a subscription shipment has been dispatched, it is treated as an order that has already entered fulfilment and is governed by our Return & Refund Policy and applicable statutory consumer rights.

Nothing in this Policy limits any mandatory right of withdrawal or other consumer protection right available to you under applicable law.

4.4 No Minimum Commitment

Eluora subscriptions have no minimum number of shipments and no minimum subscription term.

You may cancel your subscription at any time without a cancellation fee.

Any future subscription charges will stop once your cancellation has taken effect.

5. CHANGES TO PAYMENT METHOD OR DELIVERY ADDRESS

You are responsible for keeping your payment method and delivery address up to date for any active subscription.

You can update these details through your customer account or by contacting hello@eluora.co.

If a scheduled subscription payment fails, we may retry the charge or pause the subscription until valid payment details are provided.

We may notify you by email if a payment fails or your subscription is paused due to a payment issue.

6. REFUNDS ON CANCELLATION

Where an order or subscription shipment is cancelled before it has entered fulfilment and a refund is applicable, we will refund the amount charged to your original payment method in accordance with our Return & Refund Policy and applicable law.

Cancelling future subscription shipments does not automatically entitle you to a refund for subscription orders that have already been processed or dispatched.

Orders that have already been dispatched are handled under our Return & Refund Policy and applicable statutory consumer rights.

7. YOUR STATUTORY RIGHT OF WITHDRAWAL

Nothing in this Policy limits or excludes any statutory right of withdrawal or other mandatory consumer rights available under applicable EU and Estonian consumer protection law.

For online purchases of goods, consumers generally have a 14-day right of withdrawal, subject to applicable exceptions. For contracts involving regular delivery of goods, EU rules contain specific provisions regarding when the withdrawal period begins.

Certain exceptions may apply to products such as sealed goods that are not suitable for return for health or hygiene reasons where the seal has been opened, subject to applicable law.

Please refer to our Return & Refund Policy for the full details of your withdrawal and return rights.

8. CHANGES TO THIS POLICY

Eluora reserves the right to modify or update this Policy from time to time.

Changes will be effective upon posting the revised Policy on our Website with an updated effective date.

Changes will not affect the cancellation terms of a subscription order already confirmed prior to the change, unless required by law or unless the change is to your benefit.

9. CONTACT

For questions about your purchase options, or to cancel, pause, or modify an order or subscription, please contact:

Eluora OÜ — Customer Care

Email: hello@eluora.co

Website: www.eluora.co

We aim to respond to all customer enquiries within two (2) business days.