ELUORA OÜ

CONTACT INFORMATION

Effective Date: August 4, 2026

Last Revised: August 4, 2026

1. COMPANY DETAILS

Registered Name: Eluora OÜ

Legal Form: Private limited company (osaühing), registered in Estonia

Registry Code: 17535805

VAT Number: EE102999080

Registered Address: Põlva maakond, Põlva vald, Põlva linn, Niidu tn 3-1, 63307

Website: www.eluora.co

2. CUSTOMER CARE

For questions about orders, returns, refunds, shipping, or general product enquiries:

Email: hello@eluora.co

Response Time: We aim to respond to all customer enquiries within two (2) business days

Hours: Monday to Friday, 9:00 AM – 5:00 PM (EET/EEST), excluding Estonian public holidays

3. RETURNS AND REFUNDS

To initiate a return or report a defective, damaged, or incorrect item, please refer to our Return & Refund Policy and contact:

Email: hello@eluora.co

4. LEGAL AND PRIVACY ENQUIRIES

For questions relating to our Terms of Service, Privacy Policy, data protection requests, or other legal matters:

Email: hello@eluora.co

Attention: Eluora OÜ — Legal

5. PRESS AND PARTNERSHIPS

For media enquiries, collaborations, stockist, or B2B partnership requests:

Email: hello@eluora.co

6. SOCIAL MEDIA

You can also reach us or follow updates through our official social media channels:

• Instagram: @eluora.official
• Facebook: @Eluora

Please note that for order-specific or account-related matters, email is our fastest and most secure channel — please avoid sharing order numbers, addresses, or payment details over social media.

7. OTHER POLICIES

This Contact Information page should be read alongside our Terms of Service, Return & Refund Policy, Shipping Policy, and Privacy Policy, all available at www.eluora.co.